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Return Policy

Last Updated: July 29, 2026

At Aurivit, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website.

1. Return Eligibility

Time Frame

  • You have 30 calendar days from the date of receiving your product to initiate a return
  • Returns requested after this period will not be accepted

Condition Requirements

To be eligible for a return, products must be:

  • Unopened and in original, sealed packaging
  • Undamaged and in resalable condition
  • Complete with all original accessories and documentation

Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened or used
  • Products damaged by misuse, accidents, or neglect
  • Products returned without original packaging

2. Return Process

Step 1: Contact Customer Service

Before returning any product, you must contact our customer service team to:

  • Request a return authorization
  • Receive return instructions
  • Obtain a Return Merchandise Authorization (RMA) number

Step 2: Package Your Return

  • Place the product securely in its original packaging
  • Include the RMA number clearly on the outside of the package
  • Ensure the product is properly protected to prevent damage during shipping

Step 3: Ship the Return

  • Send the return package to the address provided by customer service
  • Return shipping costs are the responsibility of the customer
  • We recommend using a trackable shipping service or purchasing shipping insurance

Step 4: Inspection and Processing

  • Once we receive your return, we will inspect the product
  • Inspection typically takes 2-5 business days
  • We will notify you of the status of your return

3. Refunds

Refund Method

  • Refunds will be processed using the original payment method
  • For cash on delivery (COD) orders, refunds will be made via bank transfer

Refund Amount

  • You will receive a refund for the full purchase price of the product
  • Shipping costs are non-refundable
  • Any promotional discounts applied to your order will be accounted for

Refund Timeframe

  • Once your return is approved, refunds will be processed within 7-14 business days
  • The refund will be issued within 14 days of receiving the returned product

4. Exchanges

If you received a damaged, defective, or incorrect product, we will replace it at no additional cost.

Exchange Process

  1. Contact customer service immediately
  2. Provide proof of purchase and photos of the issue
  3. We will arrange for a replacement shipment

5. Damaged or Incorrect Orders

Damaged Products

If you receive a damaged product:

  • Contact us within 7 days of delivery
  • Provide photos of the damaged product and packaging
  • We will arrange for a replacement or refund

Incorrect Products

If you receive the wrong product:

  • Contact us within 7 days of delivery
  • We will arrange for the correct product to be shipped
  • We will cover return shipping costs for incorrect orders

6. Cancellations

Before Shipment

  • You can cancel your order by contacting us before shipment
  • No cancellation fees will apply

After Shipment

  • You must wait to receive the product and initiate a return
  • Standard return conditions apply

7. Exceptions and Special Cases

Hygiene Products

  • Due to hygiene reasons, some products cannot be returned if opened
  • All Aurivit products must be unopened for return

Custom Orders

  • Custom or personalized orders are non-returnable

Promotional Items

  • Promotional items have the same return policy as regular products
  • Discounts applied to returns will be recalculated

8. International Returns

For returns from countries where Aurivit is sold:

  • Follow the same return process
  • Return shipping costs are the responsibility of the customer
  • We recommend using trackable international shipping

9. Refund for Promotions

Promotional Pricing

  • If you purchased a product during a promotion, the refund will reflect the promotional price
  • Any free items received with the purchase must also be returned

Multi-Item Orders

  • If returning only part of an order, the discount will be recalculated
  • The refund will be adjusted accordingly

10. Contact Us

📧 Email: returns@aurivit.life

🌐 Website: https://aurivit.life/

When contacting us, please have your order number and return reason ready.

11. Return Address

Please contact customer service for the correct return address for your region.

12. Consumer Rights

This Return Policy does not affect your statutory rights. If you are a consumer, you have rights under applicable consumer protection laws that cannot be excluded or limited.

EU Consumer Rights

If you are located in the European Union, you have the right to withdraw from a purchase within 14 days of receiving the product without giving any reason.

13. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be effective upon posting on our website. The "Last Updated" date at the top indicates when the policy was last revised.

Thank you for choosing Aurivit. We value your satisfaction and are committed to providing you with the best possible service.